Privacy Policy

Integrity Property Management ("we", "us", "our") is committed to protecting your privacy. We handle personal information in accordance with the New Zealand Privacy Act 2020 and the Information Privacy Principles (IPPs), including the indirect-collection notification requirements introduced by the Privacy Amendment Act 2025 (IPP 3A). This policy explains how we collect, use, store, share and protect your personal information.

1. Who we are

Integrity Property Management provides residential property management services across the Hutt Valley, Porirua, Kāpiti and wider Wellington. You can contact us using the information provided on our website.

2. The personal information we collect

The information we collect depends on your relationship with us. It may include:

- Contact details: name, email address, phone number and postal address.
- Enquiry and consultation details: the content of your message and any information you give us about your property or portfolio.
- For property owners and investors: property details, and the ownership, financial and banking information needed to manage your properties.
- For prospective and current tenants: identification, contact details, rental history, employment and income information, references and credit information.
- Website usage information: see "Cookies and analytics" below.

3. How we collect your information

Directly from you - through our website forms, our booking tool, by email, by phone, or in person.

Indirectly from others - in the course of providing our services, we may collect personal information about you from third parties. For example, for tenancy applications, we may collect information from referees, previous landlords or property managers, employers, and credit reporting or tenancy-reference agencies. We may also use publicly available sources. Where we collect your personal information indirectly, we will take reasonable steps to make you aware of the matters required by the Privacy Act, unless an exception applies.

4. How we use your information

We use personal information to:

- respond to your enquiries and consultation bookings;
- provide and administer our property management services;
- assess and process tenancy applications;
- meet our legal and regulatory obligations, including under the Residential Tenancies Act and the Healthy Homes Standards;
- communicate with you about your portfolio or tenancy; and
- maintain and improve our website and services.

We only use your information for the purposes for which it was collected, for related purposes you would reasonably expect, or as otherwise permitted by law.

5. When we share your information

We may share personal information with:

- service providers who help us deliver our services (for example, tradespeople, inspection providers, software and IT providers, and payment processors);
- credit reporting and tenancy-reference agencies, for tenant screening;
- landlords or tenants, as relevant to a tenancy;
- government agencies, the Tenancy Tribunal, or others where required or authorised by law.

We take reasonable steps to ensure anyone we share information with protects it consistently with this policy and the Privacy Act.

6. Information sent or stored overseas

Some of our service providers (for example, cloud and software providers) may store information outside New Zealand. Where this happens, we take reasonable steps to ensure your information is protected by safeguards comparable to those required under the Privacy Act.

7. Keeping your information secure

We hold personal information securely and take reasonable steps to protect it from loss, misuse, and unauthorised access, disclosure or alteration. [Briefly describe your main safeguards, e.g. access controls, secure systems, staff confidentiality.]

8. How long we keep your information

We keep personal information only for as long as we need it for the purposes described above, or for as long as the law requires. After that, we securely destroy or de-identify it.

9. Privacy breaches

If a privacy breach occurs that is likely to cause serious harm, we will notify the affected individuals and the Office of the Privacy Commissioner, as required by the Privacy Act 2020.

10. Accessing and correcting your information

You have the right to ask for the personal information we hold about you, and to ask us to correct it. To make a request, contact us at [email]. We may need to confirm your identity first. In limited circumstances we may be able to withhold information, as permitted by the Privacy Act, and we will tell you if that applies.

11. Cookies and analytics

Our website uses cookies and similar technologies to help it work and to understand how visitors use it. We may use analytics tools such as [e.g. Google Analytics] to collect aggregated, non-identifying information about website use. You can control or disable cookies through your browser settings, though some parts of the website may not work as well if you do.

12. Marketing communications

If we send you marketing communications, you can opt out at any time using the unsubscribe link or by contacting us. We will comply with the Unsolicited Electronic Messages Act 2007 when sending commercial electronic messages.

13. Changes to this policy

We may update this policy from time to time. The current version will always be available on our website, showing the effective date above.

14. Contact us and complaints

If you have any questions or concerns about your privacy, or wish to make a complaint, please contact us at office@integrityproperty.co.nz.